Ordering Information

Pricing Policy

NEA reserves the right to revise any software or publication shown and change prices without notice and without incurring obligation. Member prices stated are only for NEA members.

Shipping Policy

Guaranteed delivery of all in-stock materials within two weeks after receipt of order. Orders are shipped by UPS Ground unless stated otherwise. If the shipping address is a PO Box, the order will be shipped by U.S. mail.

Return Policy

Returns and adjustments are accepted within 30 days of purchase, if returned in the original packaging and with all components intact.

Please include a copy of the packing slip; a letter stating why you are returning your purchase; and, what adjustment you desire. Reimbursement is limited to the publication or software cost only as shown herein. We will do everything possible to process your return promptly. Failure to provide the requested information may cause a delay. Send returns to:

NEA Distribution Center
Attn: Customer Returns
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7714

Foreign Orders

Orders shipped outside the U.S. must be prepaid in U.S. funds. Call 770-442-8633 ext. 299; fax 770-442-9742, or write for postage quote and/or proforma invoice:

NEA Distribution Center
Attn: Customer Service
1650 Bluegrass Lakes Parkway
Alpharetta, GA 30004-7714

Contact Us

Our customer service staff is on duty Monday through Friday 8 a.m. to 5 p.m. Eastern Time to answer your inquiries. Phone us at 800 229-4200 or contact us using our convenient email form. Your questions will be handled as quickly and efficiently as possible. If all telephone lines are busy, your call will be placed on hold to be answered by the first available representative.